To make a purchase from the Corks Out website you agree to the terms and conditions of the site. We collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to us holding personal data about you. We are committed to the data protection act 1998 and the information you give will not be shared with any other company other than ourselves, we are dedicated to the privacy of your information. For further information regarding this data or any other privacy matters please contact Ruth Yates on info@corksout.com

Age Restriction

In accordance with UK law you must be 18 years or over to place an order with corksout.com. By placing an order you confirm that you are at least 18 years old and all deliveries must be signed for by an adult aged 18 years or over. Corks Out reserves the right not to accept any orders.

Ordering with Corks Out

When ordering with Corks Out, products are subject to availability and if for some reason a product is out of stock we will inform you by e mail or telephone as to its time of availability or a suitable alternative. 

We have a number of different delivery options. Next day delivery must be placed before 2pm, any orders after 2pm selected for next day delivery will follow on to the following day. Working days are Monday-Friday and do not include Saturday, Sundays or Bank Holidays.

Security

All information (including credit card details) is sent and received using the latest in secure e-commerce software.


Delivery

Delivery is anywhere in mainland UK. Delivery starts from £5.99 per address. Delivery is made Monday - Friday with an additional charge for Saturday delivery and no delivery Sundays or Bank Holidays. If the Carrier is unable to deliver the driver will leave a card and try to deliver the next day. If next day delivery fails again, a card will be left requesting that you pick up your order from the carriers depot. If the parcel is not picked up within 24 hours the carrier will return to Corks Out and the customer will have to pay for a further delivery. If a parcel is returned to Corks Out, the cost of this return, following all reasonable attempts at delivery and contact, will be the liability of the customer. Currently this cost amounts to £12.50. Once a parcel has been returned, Corks Out will refund the cost of the original order minus this charge of £12.50 for the return plus the cost charged for delivery. If the customer gives special instructions to Corks Out for the carrier to leave the parcel outside your house or with a neighbour it will be left at the customers own risk.


Breakages, Returns and Refunds

Breakages must be confirmed within 2 days of delivery. If you wish to return your order due to a fault of our own we are happy to get our courier to pick up the parcel from the delivery address stated on the invoice providing the parcel is securely packed in the same way as it was sent out. If you wish to return the parcel yourself you can do so. Once the parcel has returned to us we will refund you the full amount. Please note that refunds may take up to 3 working days to appear in your account.


Disclaimer

By using this site you accept that the terms and conditions and use the site at your own risk. We have taken every effort to ensure that the information on our site is correct. However, should there be any inaccurate or out of date information Corks Out apologises for any inconvenience caused but takes no responsibility. We trust that your wine will reach you in perfect condition and service and quality is very important to Corks Out. Unfortunately, wine is an agricultural product and from time to time faults will occur, if you experience any problems with regard to the products purchased then please contact info@corksout.com


Cancellations

If you with to cancel your order the cost of the wines will be reimbursed within 30 days. If delivery has already been arranged by our courier then unfortunately this will have to be charged to the customer.

Online Offers

We are always seeking to offer value to our customers. As a result we may offer online disounts or other savings on products compared to the prices in our stores. These discounted prices are for online sales only and are not available in our stores.