Delivery Questions and Answers
Q- Do I have to order a case of wine to get free shipping?
A- No, infact there are no restrictions on order quanity. If you with to apply for free shipping your order must come to £90 or more, and your delivery adress must be in mainland UK.
Q- If I order next day delivery on Friday when will my over arrive?
A-If the order is placed before 2pm your order will arrive on Monday, if your order is placed after 2pm your order will arrive Tuesday. If you wish to have your order delivered sooner we have a Saturday delivery available providing your order is placed before 2pm Friday.
Q- Will there be any information with my order?
A- A packing slip will sometimes be placed inside the order giving information on the products and the delivery details. No price details will be put inside the box unless specially requested.
Q- Can I put a message in the box if it is a gift?
A- Yes, there is a gift note option within the checkout stage where you can apply a gift note for the entire order.
Q- If I have a refund how long will it take to go back into my account?
A- Most refunds are done the same day, but will take 1-5 working days for your bank to transfer the money back into your account.
Q- If I want to discuss or change my order who do I contact?
A- You can call the office on 01928 531886 or email firstname.lastname@example.org. Opening hours are 9am-5pm Monday-Friday, if you call outside these hours please leave us a message and we will call you back ASAP.
Q- If I want to return my order how do I go about this?
A- If there is a fault with your order we will have our couriers pick up your order free of charge and at a time that suits you. If you want to return your order for any other reason please email email@example.com to arrange the return. When returning a parcel we ask that it is sent back in the same packaging it arrived to avoid damage.
Q- What do I do if I was out when the courier tried to deliver?
A- Our courier will leave a calling card to say they attempted delivery, and will try again to deliver the next working day. After the second attempted delivery your order will be kept 48 hours at your local depot ready for collection. If you want the courier to attempt to deliver it a third time we can arrange this but an extra courier charge will be incurred.
Q- How will my order be packaged and if it is broken in transit what will happen?
A- Our method of packing is very secure. We use air packing for most of our wines, which are very secure and are often used for international air shipments. In the unlikely event that your wine is damaged, we will arrange to have replacement wine sent out to you as soon as possible. You will not incur any charge unless parcel has been signed for and delivered to the given shipping address.
Q- If I order tasting tickets and vouchers when will they arrive?
A- They should arrive in 5 working days, if you are in a rush for these please let us know and we can try and arrange a quicker delivery for you.
Q- What happens if my wine is corked?
A- Here at Corks Out we understand that some bottles of wine can be corked from time to time. If this is the case please keep the full contents of the bottle and contact us ASAP. We will then arrange for our courier to collect the corked bottle and deliver a new bottle to you free of charge.